Contact Center is a centralized system for managing customer interactions across multiple communication channels, such as phone, email, live chat, and social media. Contact centers have been around for decades, evolving from simple Call Centers to complex systems that can handle multiple customer touchpoints. While
In today's fast-paced business world, providing excellent customer service is crucial for success. That's where conversational AI technologies come in - Chatbots and Virtual Agents are designed to improve customer experience and support. Each have different strengths and weaknesses. But which one is right for
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